Job Description: We are looking for an experienced Account Manager to join our team. The ideal candidate will have a strong background in managing client relationships, understanding financial products, and delivering exceptional customer service. This role involves working closely with our clients to understand their needs, provide tailored solutions, and ensure their satisfaction with TheXBank’s services.

Responsibilities:

• Manage and nurture relationships with existing clients, ensuring their needs are met and they are satisfied with our services.

• Identify opportunities to upsell and cross-sell TheXBank’s products and services to existing clients.

• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.

• Collaborate with internal teams to ensure client requirements are understood and met.

• Provide clients with product training and updates on new features and offerings.

• Develop and maintain a deep understanding of TheXBank’s products, services, and industry trends.

• Track and report on client interactions and feedback to improve service delivery.

• Participate in client meetings, presentations, and events as needed.

Requirements:

• Proven experience as an Account Manager or in a similar client-facing role.

• Strong understanding of financial products and services, particularly in the DeFi and crypto space.

• Excellent communication and interpersonal skills.

• Ability to build and maintain strong client relationships.

• Strong problem-solving skills and attention to detail.

• Proficiency with CRM software and other account management tools.

• Ability to work independently and as part of a remote team.

• Strong organizational and time management skills.

Preferred Qualifications:

• Bachelor’s degree in Business, Finance, or a related field.

• Experience in the blockchain or cryptocurrency industry.

• Understanding of regulatory requirements related to financial services.

• Fluency in multiple languages is a plus.

Benefits:

• Competitive salary and performance-based bonuses.

• Flexible working hours and remote work opportunities.

• Opportunity to work with a passionate and driven team in a fast-growing industry.

• Professional development and continuous learning opportunities.

• Health and wellness benefits.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter to jobs@thexbank.io. Please include “Account Manager Application” in the subject line.

TheXBank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.